Device Questions:

Do I need to activate my own SIM card or work with my cellular carrier to activate this device?  

Nope. No need to worry about SIM cards or any other aspect of cellular connectivity. The device already has a SIM and the SIM is already activated for use in Canada and USA. This cost is included in the yearly subscription.

How do I know if I have coverage?

See coverage map for details. Device uses a specific Cellular network communication allowing for longer range and improved reception over traditional cellular devices. If you are still unable to reliably connect, a full refund will be provided.

Do I need to download a mobile app from the  app store?

No, the device operates using a mobile friendly web page. This allows full access and control of your devices from either iPhone, Android, Computer or any other device with internet access and a web browser.  Simply save this page to your favorites and you have 24/7 access to your device.

How does the device monitor tank level?

The device uses a non-contact sonar sensor to read the level of the tank. It reads anywhere from 0-100%. This provides full visibility to current level at any point in time.



What currency are the prices do I see in the site?
All prices are in USD.

I just placed an order, when will it ship?
We try our best to ship items as fast as we can. Please allow 4-7 days production time for your order to ship out, average shipping times are 15-21 days.
Tracking numbers will be updated 3-5 days after your order has been SHIPPED. If you don't have a tracking number after 7 business please email us at mapleiotsolutions@gmail.com.

I am not in love with my order, can it be returned? What if there is an issue?
We offer a 100 % money back guarantee, if the product is defective or damaged. We give you 30 days to send it back to us for a full refund. You must ship it back at your own expense, once we have received the product we will refund the full amount of your original purchase. Please Include all a name and order number on the returned parcels.
Please note: If you your package is on the way, you must wait for it to arrive and return it before receiving a refund.

Can I cancel my order?
You are able to cancel your order with no penalty! You must cancel your order before it ships. If the item is already sent please use our easy return system to get a full refund.

I have entered an incorrect address what do I do now?
If you have miss spelled or auto filled in a incorrect address, simply reply to your order conformation email and confirm. Once you double check if the address given is wrong kindly notify us via email at mapleiotsolutions@gmail.com. If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.

How long does shipping take?
Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. The average shipping time is 15-25 business days.

I have a question that wasn't answered, can you please help?

Absolutely! We are here to help you make your home beautiful! Please send us an email to mapleiotsolutions@gmail.com and we will be happy to assist you in any way we can.
We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.