Refund policy

Sap Spy is here to help make your sugaring operation easier, more profitable, and less stressful by always allowing you to know the status of your sugarbush. If Sap Spy did not meet or exceed your expectations during the first maple season in use, we will provide 100% refund. Due to the seasonality of Maple Sugaring, all returns or refund requests must be made by May 1st following the date of purchase. This is true weather you purchased in June of the prior year or March in the middle of the Maple season. 
Why such a lenient refund policy you might ask? From our own experience as well as testimonials from our customers, we know once you use Sap Spy, you'll wonder how you ever sugared without it. And besides, as a fellow Maple Syrup producer, this is the type of refund policy we would expect ourselves. 

To start a return, you can contact us at info@SapSpy.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@SapSpy.com.

Damages and issues
Please inspect your order upon reception and contact us if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Sap Spy provides hardware warrantee for a period of 1 harvest season including the start of the following harvest. If any issue occurs in the first season and up to the setup of season #2, Sap Spy will provide replacement hardware or work with you to repair the hardware free of charge with the exception of blatant disregard and abuse. 


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. In the event your Sap Spy requires upgrading, we will work with you to determine what meets your needs the best. Simply contact us to discuss further. 


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time (typically 5 days) for your bank or credit card company to process and post the refund too.